Angry students
Students that are always angry usually have more underline issues beyond the classroom. As an instructor, I believe we should give students an opportunity to voice their opinions. I like the ides of having students write their complaints on paper. This method keeps the instructor and the student focus on the problem at hand. I also don’t like to discuss problem with the entire class, because it becomes a complaint session and nothing usually get slove.
I had a very angery student who was a female not a male. Her issuse were so great only 5 years of councling and hard work on her part would help. I took this situation to my director day one. It is important to jump on these issues early. I also documented almost every day. She threaten to get a lawer but never did.
I think you did the right thing informing your director of the problem as well as document every in the system. Students are always going to have problems and sometimes they are beyond our control
I like the idea of having the complaint put in writing. It is a good way for the student to organize their thoughts. I can then see what the issues are from the students perspective and move to resolve them.
I also think it is a good idea to keep complaints in writing. Often we need to revert back to them as the year goes on.
Hi Lucille,
Documentation is important. It serves as a great audit trail.
Patricia
I have had some very angry students. I usually had them speak with me before or after class. When they were very angry--it was distracting to the class. We would step out of class and I allowed the student to talk.
I do think that having the student write their thoughts up, is a better idea. This way I could address the issue. I have had to take or defer a student to the administration. A lot of times the student was told that they were signing up for one program and when they started in the program--found out that the course was much more difficult ot not the program that they were promised.
I was able to guide them and they spoke to their career advisor.
I can see why writing their complaint out, letting them know I will be there to listen, and helping them find resolution is the right way to procede. I also like the idea of keeping a complete log--this protects everyone.
I was surprised by the emphasis on the pronoun "him" in this module, as I too have not noticed more angry male students than female.
The one time I had a student so angry that the class was somewhat damaged by it, more documentation much earlier would have been helpful. Thanks for the comment.
I think that having students write down thier complaint is a great idea. I had not even thought of this idea and will put it into practice shortly.
