Product Knowledge
Is an important tool to be able to assist your students towards their present and future goals
Without product knowledge you cannot serve and informed your future students. It is important to have product knowledge to layout the future career path for your prospects.
melissa,
If we don't know details of the program, how can we realistically provide information to the student for their personal decision making.
Patty Aronoff
Janet,
They are relying on you to provide them the knowledge they need to make an informed decision. Students do not forget the information that is provided by heir admissions reps.
Patty Aronoff
It is wondeful to have enough knowledge to spur the student into thinking through his or her choices before deciding on a particular course
Kelsea,
I agree! But the choice should clearly be their own.
Patty Aronoff
I feel the most important part of our job is to effectively articulate the product knowledge to our students.
Adam,
Absolutely! Product knowledge is key. Prospective students rely on us for the most comprehensive information.
Patty Aronoff
Kelsea, I agree. Listening to our students and understanding the rational behind certain fears can certainly assist us in giving additional options to our students. If the student is planning on using the online modality, so many options become available to them. It is important for us to knowlegably discuss the differences of the programs.
