Staying on Top of Things
With the rapidly changing face of education, it is essential that all agents be intimately familiar with the operations of the institution they serve. An agent is much more than a recruiter. They can establish or destroy the creditably of the institution. At various times, institutions add or change programs, the type of and manner in which financial aid is administered can change, the job market will alter placement services. Requirements can vary between departments and degrees. The agent represents the institution. Giving false or misleading information, is not only illegal and unethical, but could place the institution at risk of litigation.
I am seeing the importance of staying on top of things firsthand as a new online admissions representative after a mere 2 months on the job. It is daunting to think of all the information about my repective institution and how it changes so often. However, I try to keep in mind that as an admissions representative, I have the power to transform lives for the better, and this conviction helps me to deeply and thoroughly comprehend our policies and requirements before I speak about them to prospective students. I know that may sound a bit melodramatic, but it is the truth.
Due to the ever changing "for profit" education landscape, it is vitally important that Admissions Representatives remain proactive in being aware of regulatory changes, as well as federal addendums to laws regulating proprietary education. The lack of staying abreast can lead to career upheaval, and costly institutional fines
Due to the constant changes in education because of governing laws, regulatory changes and everyday strides to do better, it is extremely important that an Admissions Representative stay "in their lane" and be proactive with knowing their everyday duties to deliver the truth in a positive work ethic environment and being transparent. Attend necessary training and meetings and participate... Proprietary education is forever changing so in order to do your job well and keep changing lives; "KNOW YOUR BUSINESS" and always stay aware!
