These modules have the techniques that can be used to be successful in and outside the office.
1. Respond appropriately is always necessary but you have to be open and listen without Bias. Listening effectively is always the key when your results driven. Positive body language is always an effective tool whether by phone or in person. Answering questions effectively (without the extra razzle dazzle) will give the recipient a clear-cut understanding of what you offer, and what to clearly expect.
Be ever present in the conversation and pay close attention to the body language of yourself and student. Seek first to understand.
This section was especially enlightening for me in providing guidance for (MY) approaches to student obstacles, adversities, struggles, situations, etc. Reading this section I stepped outside of myself and peered deeper into the accountability of how (AR) sending 'mixed' or 'contradicting' messages can be unconsciously affirming (to the student) in counter-productive ways.
Being able to have a better understanding about the different principles of communication and how they may help or hinder the developing relationships with prospective students. Also, realizing the impact that effective communication has on the interpretation of the conversation or meeting with prospective students and others.
Body Language is 55% of how communication is interpreted. Making the student feel comfortable is an important aspect of the connection process. Being aware of body language is pertinent for establishing the goal of agreement.
Try to be actively listening to a person's response instead of partially hearing and thinking of a reply ahead of time.
I have learned to differentiate between empathy and sympathy and to be aware of circumstances that may contribute to the unique perspective of others.
A lot of what was covered is information I already know but it was good to get affirmation that I understand communication pretty well. The principles that stood out the most for me were that's it's very important how you ask questions. You don't want to cause someone to become defensive. The other principle is body language. I feel like I may need to be more aware of mine.
Asking open and ended questions, listening carefully, body language and reflecting and recapping what student has said to remind their goals. Also, we shouldn't form opinions on how a student is dressed or what the student says. Seek to understand.
The importance of listening and recapping students' goals not our goals. Reading body language and not forming opinions on what students are saying.
It is imperative we avoid the Why word with our students as they can take it the wrong way and it can be taken offensive by them.
Sympathy and empathy are very different, but very valuable to effective listening.
These principles are very elementary to be able to identify and treat each of the students better and in a very holistic way to manage each person efficiently and effectively
I didn't know how important the reading of the body language was. All the principles are important of course, but we (as admissions) we need to use this principle as the second tool after effective listening.
I understand now how important body language is and how it'll help me connect with my student.
I have learned about the 5 principles of communication which is to listen effectively, respond appropriately, read body language, ask questions to clarify, and seek common ground. I have also learned how to read the body language. I intend to ask questions to clarify.
Understanding the difference between sympathy and Empathy, rephase to ensure that you are clearly understood, and careful of your body language knowing that it speaks for itself.
I am sure my body language send mix messages as well as my tone.
