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Soft Skills for Instructors

Indeed it is important for instructors to be a master at soft skills as well as the hard skills.  Does anyone experience that "good listening" is a needed part of soft skills on the parts of instructors and students?  How do other instructors manage students who are using cell phones during a teaching lesson?  Is respect a part of soft skills?

I believe "listening skills" are one of the most important and one of the most undeveloped skills. If one just stops and listens, really listens so many circumstances would come to a different conclusion. Yes, respect is definitely a part of soft skills, and a very important soft skill to be taught.

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