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Student Responsibility

Do you have any trouble getting students to take responsibility for their actions? For which areas do you find students most often fail to fulfill their obligations?

I have found that quite a few students have forgotten their OAN and password. Then when we go to complete the process of them applying for OSAP we are unable to as they need to get their passwords reset. Making us lose valuable time that could have been spent with another student that was prepared. We have tried to avoid this situation by giving checklists and reminding the student when we confirm appointments that if they have already set up their OAN to remember their OAN and password for the appointment. I would say we have atleast one a day that forgets.

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