As an instructor for online learning, it is important to know how to use all of the functions that the students view, to be able to help them. The biggest thing to help students on an online platform is to know that someone is willing to work with them and the support. Then students will be more open to the online learning.
On a personal note, I find it hard for students to take a class and not have a specific teacher or an email where they can get support on the topic and parts of the platform for help. This can be frustrating for the students and then not want to learn on an online environment.
