I have learned that the main means of communication with students in the e-mail, but the information must be carried in an organized manner. In addition, queries whether by mail or by chat must be saved to leave a record with the student. I also learned about the different types of behavior and how to deal with each one so as not to create conflicts in the course between the students and the teacher. It is also necessary to know how to resolve conflicts that arise so that they do not reach other levels unnecessarily. It is important to talk with students who do not participate or do not attend synchronous sessions to avoid dissertation in the course.
