In the Workload Management Strategies (WLMS) for teaching online course, module three titled, WLMS for Communicating and Collaborating, I learned that hearing and seeing an online instructor is an important way to personalize the online educational experience. Communication for students is critical to create an enriched learning community. The course syllabus needs policies and procedures which will help to ensure a smooth-running course. The instructor needs to model good communication skills and lead by example. Timely feedback for the student will enhance a student’s educational experience which will result in better learning outcomes. Lastly, group projects should have both a self-evaluation as well as a peer evaluation.