Today's student for the most part have high levels of knowledge of technology. With guidance and instructions they learn easily how to nevigate through the online courses. Incorporating how to research topics in our class can provide the best evidence base knowledge to the subjects we are teaching. Students want to know that your care and that you are apporachable as an instructor.
Students will face challenges and poblems, I tell my students that there is a solution to every problem so when we meet do not just come with a problem or challenges also be part of the solution. We work together to come up with a solution. If we allow the student to be part of the solution they take ownership and move forward knowing that they were heard and allowed to be part of the solution.