I really like the examples of positive language and the ARCS email model. While this will be my first school year starting as an online teacher, I feel like the ARCS model should be taught to all pre-service teachers. While often public school teachers don't teach online courses, this model would be helpful for addressing parents' and students' questions over email. I use the ARCS model generally, but it took me some time to learn how to write an effective parent communication. Knowing this right off the bat would be very helpful for new teachers.
