I love that we have the opportunity to think outside the box when challenges are presented. First, we have to recognize so that we know what to address. Once we know, reflect back to what is important to the prospective student, then summarize what you have heard and begin to address it. Reiterate the important values, allow them to think, and circle back shortly on what their thoughts are. Convey with confidence that these are the details we have discussed and see if they are ready to commit. Remember, if the end result is they believe it may not be a good fit - let them go and you never know when they may come back around because sometimes it ends up being timing.
-DeeAnna
