I think one of the most important things the unit stresses is that retention needs to be and institution-wide issue. I wish our school held admissions reps accountable for retention in some way, instead of just meeting admissions goals. How many of the studetns you enroll actually graduate? Although this wouldn't magically "solve" the problem, I think our instructors would be far more willing to take on retention as something they can control if they didn't feel like they are the only ones being held accoutnable. When a student drops out of school because thier command of the English language is severely lacking or thier basic skills are nearly non-existant, and the instructor is then held accoutnable for that drop, it's difficult not to pass the buck, so to speak. And as those type of situations multiply, it becomes easier to just throw your hands up in the air and decide there is nothing you can do about the retention issue.