I learned that retention must be a focus of school culture that way responsibility is distributed among all people and departments. Tracking students by cohorts or programs and creating a culture of support will help increase unnecesary attrition. Attrition is, "a by-product of doing the right thing the right way". So, a University can't look at retention as a number, but as a process and campus culture that supports students so that retention is a by-product of University actions.
