Creating the Customer-Centered Organization

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Creating the Customer-Centered Organization | Origin: RT105

Sulma Rivas

Great customer services is so important in any business and even more now that technology is playing a big part in how to run a business. Before a good reputation depended on word of mouth, but now the internet has made it easier to spread a customer experience to followers in the social medias that can be anywhere from 100 to 1000. Our students are our customers and providing them with a good customer experience while they attend the school is important so they can come back or recommend other students to the school.

Related Learning Opportunities

RT101 - Improving Retention through Timely Intervention

RT102 - Orientation and First Week Activities to Increase Retention

RT103 - Implementing Successful Student Retention Strategies

RT104 - Best Practices to Enhance Student Retention

RT105R - Raising the Bar to 'First-Class' Customer Service

Student Services Performance Group