Language shapes the way people think. What thoughts come to mind when you hear the word, “compliance?” More importantly, what attitudes, behaviors, and institutional cultures take shape when compliance is the word used to frame behavioral expectations? The “C” word, compliance, tends to have a negative undertone meaning to obey, typically in a subservient manner. When compliance is raised as a training topic, it is typically framed as a matter of understanding rules and the consequences of violation.

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