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Communication,

We can never underestimate the power of honesty and transprency.  We need to lead by example, if we are hiding behind issues and not open with our employees, we have failed as an organization, and sometime the people actually doing the work, have great ideas and offer great solutions, We are actively utilizing LEAN efforts in our organization and we have all levels of personell involved with change management.  It is terrific ways to save expense cost, better quality of life at all levels are proven.

That sounds like a great place to work! As you said, those doing the day-to-day work really do have great ideas. Transparency is key not only for a company to move forward, but it can work as a motivator. Keep it up! 

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