It reaaly a great course for instructors and administrators. Its really gives avery good insight into the retetion strategies. I really like the orientation impact on retention and the placement importance with the students.

All employees of an organization are both internal and external customers.

Yes this was a great couse. It really taught me how important I am to students. I do believe we all are models to these students and will have to monitor their needs as well letting them know we do care. If theres any problems that could occur with any student then we should make it our bussiness to find out whats going on and see that it is fix in a professional matter.