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It is important to take the time to learn your team identity and the unique talents they bring to the team. Allowing each individual to express their individual talents will be the key to building a successful team that has a unique identity.

 
 
 

Good morning!

 

I've been working with generative artificial intelligence since the Spring of 2023, and I found myself pleasantly surprised by this course: the idea of artificial intelligence having many areas where human engagement is critical helped me look at my job in a different way. In my current position, I evaluate what artificial intelligence does with human requests, but I did not think about the ways companies view artificial intelligence within their own businesses. For instance, some organizations have a fear of using artificial intelligence because of a fear staff will be replaced. Though this idea may be… >>>

I am grateful to work for a company that believes that good leadership skills can be developed. As they saw the potential in me long before I saw it in myself. I have many supervisors or managers that I report to. Every one of them have shown me grace as I grow in my position. They are great role models for me to look up. They all have their own style and personalities, and it has been extremely helpful to get feedback and support from all of them. One thing they all seem to have mastered is keeping their emotions… >>>

Teamwork is a crucial part of my job being Successful. If I am being honest, it is hurdle I am currently facing. I have found that doing more face-to-face conversations with following up with written or email recaps or reminders is helping. I have also started implementing one on one meetings with my fellow workers so I can clear up any miscommunication or confusion they are having in a more private setting. I find when I speak to them as a group it is great to get the information across along with the why. When I meet with them individually,… >>>

Listening is a powerful action that builds trust and facilitates a positive culture.

An Important lesson I will walk away with today is, that supervisors or management that often change their management style can come off inconsistent and phony to employees. That always staying yourself while make slight changes is the way to go. I feel this is a good advice as I am new to a role as supervisor. I am constantly growing and learning better more effective ways to do my job. I need to remember to stay true to myself and my personality while making those improvements to my performance as a supervisor.

Effective leadership isn’t about being the loudest voice in the room or the smartest person at the table. It's about inspiring action, nurturing growth, and creating an environment where individuals feel seen, heard, and valued.

Best Practices Strong leaders lead by example: honesty, consistency, and empathy are their cornerstones. They actively listen, set clear expectations, and foster a culture of trust. Motivation thrives when feedback is constructive and recognition is sincere. And never underestimate the power of a handwritten thank-you note or a genuine “well done”...those moments stick.

Action Plans Great leaders develop clear, achievable goals aligned with a shared… >>>

Leadership is not about authority. It's about influence, vision, and connection. I believe in leading by example, setting a standard of integrity, resilience, and respect that inspires others to bring out their best selves. To motivate others, I listen more than I speak, understand what drives each individual, and create a shared sense of purpose. Whether through celebrating wins, offering support during setbacks, or encouraging bold ideas, I aim to foster an environment where people feel seen, trusted, and empowered to grow. True leadership ignites the spark within others. It’s about unlocking potential and walking the path together.

In this module, I learned that delivering excellent customer service is essential to student satisfaction, retention, and the overall success of an educational institution. The course emphasized that everyone in the organization—not just front-line staff—plays a role in creating a positive experience for students and employers. I also learned about the Service Profit Chain, which shows how employee satisfaction leads to better service and stronger customer loyalty. The module highlighted the importance of listening to feedback, recovering from service issues effectively, and continuously improving. Most importantly, I now understand that a strong customer focus requires ongoing effort, the right attitude,… >>>

Be acutely aware of external trends that effect the Strategic plans for my department's development and progress. 

Analyze their affects and create systems to implement enhancers especially with technology.

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