I learned that I am not great with feedback and will try some of the valued lessons in this course

Coaching is process involving active listening, timely feedback, and discerning when to give directives versus coaching.  When enhancing listening skills you can then know when the process can best be implemented.

Coaching is a great way to motivate and to gain trust in your employees without being so negative

I learned tools to evaluate the group performance.

For the most part people want feedback.  You need to be thoughtful and specific about how best to provide that feedback.

I have learnt that stress can have negative and sometimes positive effects too. communicating with your boss is really helpful sometimes.

I have learnt to make my writing concise and clear to communicate and convey better.

I am excited to implement some of the strategies I learned. I like the idea of giving specific feedback with a job well done instead of just assuming they know what parts were done well. I also am excited to implement more of "these are the behaviors I am observing and this is how they are negatively affecting the team. How can I help in this situation?" 

The way in which we present our feedback is critically important for successful coaching sessions. If we aren't careful with our words, we might put the employee on the defensive which automatically voids the benefits of any subsequent message we try to deliver.