I plan to apply these listening techniques in my daily interactions by practicing active and empathetic listening, especially in challenging conversations.

I learned the difference between simply hearing someone and truly listening with focus and intent.

This module helped me understand the importance of using the right types of questions in different situations.

I learned that asking thoughtful, open-ended questions can significantly enhance communication.

I learned that effective follow up goes beyond just sending reminders, it is about staying top of mind in a personalized, meaningful way.

I learned the importance of staying calm, professional, and proactive when facing obstacles like cancellations or no-shows.

I have learned from this module the importance of tailoring communication to meet prospective students where they are in their decision making journey.

From this module, I have learned the importance of clear, intentional communication.

This module has been very useful and didactic. I learned that the admissions process is more a trustworthy relationship journey than a selling operation per se. It involves the expectations of the prospective student and decisions that will impact his or her life. Also, balance the retention rate and avoid withdrawals for pushing enrollments with not enough information and adequate advising provided. 

active listening is key- for the listener but also for the person talking so that they know they are being heard and not simply talking AT you-but to you.