I learned the different types of questions and when to use each.

Helps to understand the different communication styles and how to be respectful to your audience’s preferences.

When overcoming objections the Feel, Felt, Found method actually demonstrates the ability to use your emotional intelligence to understand and deal with people.

It is best to not set appointment too far out and make sure you send reminders and follow up - this ensures better show rate.

I learned some good tips and techniques to improve my attitude and energy.

The idea is to find what the prospect's wants and needs are so that in understanding what is important to them, we can build a value proposition that is unique to their situation. 

I learned how to manage my attitude and energy effectively. I also learn how to assess it for improvement.

In my opinion, attitude is really important and affects students greatly.

It is important to know that not being in the right environment often affects the phone sales calls by making it hard to focus on the conversation. We need to strive to create a distraction-free environment.

It is important to take the time to learn how each student prefers to communicate.  This helps students feel better understood and more likely to respond.