Christine Owino

Be simple, clear, factual, considerate, formal, diplomatic, sensitive and tactful.

1. Stop talking! One can't listen when continously talking!

2. Active, effective and empathetic listening builds confidence, trust, understanding, honestly, and self-esteem for both employees and bosses. 

3. A 'request for listening' is not same as 'request for advice'. 

4. Active listening leads to a positive and rewarding  work environment. 

5. Superior Listeners are the most powerful members of any group as they listen more effectively and ask more questions. 

6. Always listen actively and empathetically. 

1. Feedback from non verbal communication/behavior is more reliable than, spoken or written communication. 

2. Misunderstanding of non- verbal communication by some individuals have resulted in their living lonely and isolated lives.

3. Deciphering a non-verbal cue is difficult as it's community or culture specific.

A case that comes in mind is direct eye contact. Looking directly into someone's eye during a conversation might be assumed to convey truth telling and respect in one culture, yet in another culture, it might convey total disrespect ( equivalent to glaring or hauntyness) and lack of remorse  in  a different culture! Be careful… >>>

Don't label people, be objective and focus on sharing ideas, what's observable, specific, valid, constructive and useful in making an employee better.

Listen with empathy, be positive and keep it private. 

Get an appropriate time to praise and encourage employees on what they are doing right for the institution. 

Start meeting on time and do not re-cap for late comers.

If major disruption occurs, stop!

Include purpose in the first sentence.  Write short, simple sentences that, are clear, concise and correct in expressing exactly what you want. Review grammar and spelling must be reviewed carefully  every time. Writing should flow naturally. 

Positive stress enables one to strive and succeed. Negative stress leads to diseases and poor performance. 

Its important to understand your boss's style of leadership and adjust accordingly. That , one's behavior determines the boss's response to them. Getting along with the boss and others is critical to successful work environment. Don't assume the worst of your boss and try your best to support them. Treat others as you would like to be treated. Set clear goals, targets and how to meet them. Communication, trust and positive work environment is important for organization success. 

The difference between effective and ineffective strategies by managers.  Effective online training  methods of implementation and follow ups.