Denise Edwards

It is mind blowing the percentage amount for attitude, and how it compares to the percentage amount for product knowledge and sales that an individual will need to possess to have a successful connection and/or confident conversation with an individual in this industry.  

Learned some factors that display poor listening techniques and skills and the effective ways to identify and correct the behaviors associated with them.

Being able to have a better understanding about the different principles of communication and how they may help or hinder the developing relationships with prospective students. Also, realizing the impact that effective communication has on the interpretation of the conversation or meeting with prospective students and others.