Professional Development
Courses & Resources
Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris
Dr. Jean Norris
Discussion Comment
Improving Your Call Process
Gina, Thank you for posting. Will you clarify what you mean by consistency? How will you improve it? Dr. Jean Norris
Dr. Jean Norris
Dr. Jean Norris
Discussion Comment
Moving Through the Communication Hierarchy
Mirenia, Interesting! Keep in mind, the communication hierarchy comes from the world of marriage counseling and is not designed for you to reach the bond level with your students (That is the deepest level of rapport). This means you really are not fully bonding with them in the way it is meant for the hierarchy. Knowing that, what do you think is your biggest challenge with the hierarchy? Dr. Jean Norris
Dr. Jean Norris
Dr. Jean Norris
Discussion Comment
Your Listening Limitations
Sadie, This is a great insight. What do you think is the important of getting to know someone/learn more about them before you start sharing your opinion on what program you think is best for them? Dr. Jean Norris
Dr. Jean Norris
Dr. Jean Norris
Discussion Comment
Communicating with Groups
Sylvia, Excellent! Keep up the good work. Do you find that your students, and those with them, have better rapport with you? Dr. Jean Norris
Dr. Jean Norris
Dr. Jean Norris
Discussion Comment
Your Communication Methods
Elyse, Great awareness! It's so important to take a minute and "reset" our minds and attitudes to make sure we are giving each student the customer service they deserve. Thank you for posting! Dr. Jean Norris
Dr. Jean Norris
Dr. Jean Norris
Blog
68% of Inquiries Won't Show - Now What?

So it's come to the point that the job of admissions must evolve to stay relevant. No longer do students need or desire a phone call to schedule an appointment.  They're not showing up anyway.  In fact....68% of qualified inquiries won't even show up at your campus.  Today's student can get all the info they need from the Internet.  So now what?

Dr. Jean Norris
Dr. Jean Norris
Blog
Innovate or Go Away?

So it's come to the point that the job of admissions must evolve to stay relevant. No longer do students need or desire a phone call to schedule an appointment.  They're not showing up anyway.  In fact....68% of qualified inquiries won't even show up at your campus.  Today's student can get all the info they need from the Internet.  So now what?

Dr. Jean Norris
Dr. Jean Norris
Discussion Comment
Effective Questioning
Scott, These are great questions for getting to know a prospective student. Thank you for posting! Dr. Jean Norris
Dr. Jean Norris
Dr. Jean Norris
Discussion Comment
Effective Questioning
Veronica, You're absolutely right that open questions allow you to discover the most information. When is an appropriate time to use a closed question? Dr. Jean Norris
Dr. Jean Norris
Dr. Jean Norris
Discussion Comment
Effective Questioning
Veronica, Great! Thank you for your post! Dr. Jean Norris

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