Patrick Neifert

Using softeners is a great way to create trust and ilicit answers to important questions that you might have difficulty getting answers to otherwise.

This is a new way to ask the usual question, "How are you doing?"  It might ilicit a different kind of response.

This is a new way to ask the usual question, "How are you doing?"  It might ilicit a different kind of response.

I agree. This is a helpful method to avoid putting the prospect in a defensive mode.@obrechts09