Tanya Cioffi

Discussion Comment

Based on your experience, whatâ€™s the best way to prepare for a Compliance Audit? Do you have any tips for those new to the process?

Tanya Cioffi

Discussion Comment

Performance Requirements

Are there any of the Performance Requirement details that are particularly difficult for you as a FAA to comply with?

Tanya Cioffi

Discussion Comment

Performance Requirements

How do the Performance Requirements guide the performance of your duties?

Tanya Cioffi

Discussion Comment

Challenges

Of the institutional responsibilities covered in this course, which have you found to be the most challenging requirements of your job? How have you overcome these challenges?

Tanya Cioffi

Discussion Comment

Paper vs Online Applications

What circumstances have you used paper application? In particular, please identify any that were in addition to those mentioned in the course.

Tanya Cioffi

Discussion Comment

Documentation

The course mentions that the Ministry of Training Colleges and Universities (MTCU) and the Performance Requirements are currently in conflict regarding documentation in the student files. How has your institution solved the issue of maintaining proof of the studentâ€™s age but protecting his/her privacy by not having personal identification in the file?

Tanya Cioffi

Discussion Comment

Application Submission

Discuss which areas of the application appear to be the most difficult for students and require your assistance and/correction before submission.

Tanya Cioffi

Discussion Comment

OACC Responsibility

For what types of assistance have you or your colleagues most often used the OACC Financial Aid office?

Tanya Cioffi

Discussion Comment

Institutionâ€™s Responsibility

In what situations have you found yourself required to uphold the studentâ€™s and/or publicâ€™s interest when your institutionâ€™s interests differ?

Tanya Cioffi

Discussion Comment

Encouraging Student Responsibility

Do you or your institution have any specific strategies for encouraging more responsibility on the part of the student? Are there any customer service techniques that actually discourage such responsibility and should not be used?