Priscilla Valenti

Student Frustrations

I just encountered a situation yesterday where a student came to take and exam - she was late and did not have her required computer with her. I explained she would need to see the Dean to borrow a loaner computer. She left the room unhappy I into the hallway and acknowledged  her frustration, fear and road blocks. She did return after seeing the Dean and we rescheduled her make-up exam for today. But she did express her frustration with "all your rules" We had a good discussion - I explained what to in the future if she encounters the same problem and we looked at her computer to understand why she did bring it. She had neglected to download the testing software in orientation and id not want to admit she had not completed this task.