listening
How often do we go into a conversation- with a student, a spouse, a coworker etc. and we think we already know the answer... we listen, and are SURPRISED that what they say is not what we anticipated... and then the next day can only remember what we thought they were going to say? just me?
Preconceived ideas are often the ones we remember.
In many situations just listening can be the most useful tool to correct a bad situation. Don’t forget to listen and understand what the real problem is. With that knowledge, one can help fix the problem in a more effective manner.
