Nakia,
Interesting! I wonder what the response rate is.
John,
Yes, many are pay-as-you-go phone service. It pays to keep on trying.
Sharon,
That is the purpose of the forum, to share ideas with each other.
Karen,
It is then time to replace them in your efforts.
Judy,
For profit schools often are considered by outsiders as high pressure sales.
Timothy,
Thank you for sharing your process.
I totally agree with you.
when a lead becomes non workable. we should close it and move on. it is time to work with fresh and new prospects, we must focus energies on people who are really interested . our work is to contact and help persons committed
in studying, we communicate them
the options they have in the institution we work in and help them in the warmest way to fulfill their dreams
.
Not only is it wrong...I have always windered why people waste their time calling people who do not want to hear from them?!?
Joseph,
I have wondered that as well...
Robert,
I completely agree with your perspective. NVL (non-viable) leads are different than someone that says they are "not interested" or "not right now". I am sure we have all enrolled students that at one time said they were not interested or even hung up. I enrolled a student once that never answered because she was "scared" of pursuing her education. However, about two months after I initially received the lead, she called me to interview and enroll. If each of us had to pay for our own leads, I'm sure we would exhaust every reasonable effort to help our potential students make the best choice for their future. Taking ownership of your business is important no matter what your role.
In my own experience, I always try to partner with the student with the idea of "how can I do my job better?" By asking for feedback from someone that isn't interested and genuinely appreciating their response, we can often either diffuse a tense situation or perhaps open another door in the form of a referral.
I believe we spend too much time on trying to bring someone in who has not shown for set appointments when we could move on and use that energy on people who want to get an education.
Alisaundra,
It is better to replace than continue to work a dead-end lead.
