Representative Referrals
As an Admission Specialist of USA - University of St. Augustine, I am not required to know in-depth information for certain departments/areas, such as Financial Aid, or Career Services. I will be able to focus more on transcript evals - the bulk of my workload. However, in my previous position at another college, I had to know at least general information from each department so that I may answer general student questions. I plan to become familiar with faculty/staff and the department contacts so if I am not able to answer a question that a student may have, I can refer them to the proper representative. This will also ensure that I do not release any inaccurate information and students will be well-informed on any matter.
I agree with you Jimmy. As an Admissions representative you should be familiar with your school and each department as propsective students are coming to you with questions and you should be prepared to answer them.
Knowledge about all departments and all rules and regulations about your institution is key to apply the best practices and to be on compliance
Doing your research and knowing your boundries will help a loy
