I found it interesting that 50% of success when promoting or selling a product or service revolves around attitude, yet only 10% involves product knowledge. As someone new to the job, this actually made me more comfortable, as I have more good attitude than product knowledge at the moment.
I didn't realize how much mirroring or matching body language, speed, tone, etc. can have an impact. As I reflect on some of my interactions with coworkers, I can pinpoint who I have better rapport with just based on our conversations and body language. It's really quite interesting and says a lot!
This module really drives home the idea of focusing on body language and how much easier it is to have rapport with the student when you do so.
I have learned about the different steps of effective communication. I intend to use mirroring when talking to my students.
How to pay attention to my body language and ensure that it doesn't give the wrong impression, your body language speak louder than your words.
The importance of the communication hierarchy and attitude when interacting with students is eye opening. Making sure that you are not jumping steps in the hierarchy and doing it with a positive attitude can make all the difference even if you are extremely knowledgeable about the school.
