Managing Call Lists
What is the exact process for managing call lists? What I am looking for is some detail regarding the productivity of admissions representatives when they are making phone calls to prospective students. Other than clearly noting that a student wishes not to be called again or has verbally expressed disintreset what are the processes to ensure:
- Calls are not being made past XX amount of times to a number that is never answered (just to log an attempt)
- Call are not being made to numbers where a voice mail is required or commonly the result (past X many times).
- Calls where it is evident that that phone number or prospect has been contacted X many times over the past 1, 2, or even 3 years.
I am just interested if there is a clear process for how to manage this and the productive efforts of admissions reps.
