I have no complaints or concerns. Thank you, Susan
Susan,
Hi! Have you ever been in a position where you had to handle student complaints? If so, describe the approach that you took to resolve the issue.
Cindy Bryant
It is imperative that our students know that their concerns are our priority. If their concerns go unheard they will feel unimportant, lied to, and discarded. These feelings could lead a student to drop, spread negative information into the community, but most importantly cause the student to lose confidence in our ability or willingness to help them complete their course. Negative word of mouth is a powerful thing, and we need to ensure that we have fulfilled our initial commitment (and mission statement), “to provide excellent career training.†If we ignore their complaints, and their education suffers as a result, we have failed.
The importance of addressing student complaints in a timely fashion will not only show our commitment to the students but also help us address issues immediately to prevent further student dissatisfaction and allow us to improve our processes for the betterment of current and future students and the school. If students have negative experiences at the school, they will feel the time and money they put into their education was not worth it and share their experiences with others who may be potential students. This can jeopardize the schools enrollment, regulatory approvals, and eligibility for Title IV funding.
Rachel,
Thank you for your post. It is obvious that you share the heart of the student and understand the dynamics in play that could discourage students.
Cindy Bryant
Rita,
Thank you for sharing your point of view and valuable insight.
Cindy Bryant
Responding to students complaints and concerns should be top priority to maintain a happy, positive learning environment for all students. Students who feel ignored will not feel validated which will cause a negative atmosphere that will spread creating more issues, more negativity and possible student withdrawals. Students who leave with this type of hurt will create bad publicity for the institution.
It is important to address student concerns in a timely fashion because the more a student stews about what made them upset the more likely the student will start talking to other they know or the media.
It is important to address student complaints and concerns in a timely fashion to build trust with the potential student and to show integrity.
Ignoring a student would would create mistrust and relate to him or her that you are hiding something.
You must always address student concerns because if you don't they will KNOW that you don't really care about what happens to them. Ignoring them only gets them more irritated and may possibly cause them to go to a higher authority to discuss the issues that they are having.If they cannot trust you to answer complaints, they will likely not recommend you institution to any of their friends.
James,
Responding to student concerns is fundamental to good customer service. Responding quickly is the first step but responding with respect and consideration through listening is critical.
Cindy Bryant
It is very important to address student complaints and concerns as soon as possible,If the students concerns are ingnored it would make the situation worse.They could bad mouth the school to other students and family members.
In my opinion students complaints and concerns should be as a school our priority attention, by ignoring them we can make a small problem escalate into a mayor problem that could be resolve by talking with the student and solving it
It is important to address any issues that a student may have in a timely fashion. It shows students that we are listening to what they have to say even if they have complaints or concerns, its important to do fix any problems or address issues a fast as they come so it don't happen again and if it does we will have a plan or solution in place. Ignoring the issue will show the student that we don't care a they will lose the trust in us and the school, the issue can also get bigger and we can lose the trust of other student as well. We will not be here if it wasn't for are students and hearing what they have to say is always important, whether its the good or the bad.
Bernadette,
Welcome to the forum! You have listed a key factor in handling complaints successfully-"a timely fashion." The longer a student simmers in their discontent the more dissatisfied they become. This dissatisfaction may manifests itself in a variety of ways; chronic complaints to other students; social media announcements; state and accreditor complaints.
Cindy Bryant
It is important to address students' complaints and concerns in a timely fashion because students deserve to be treated professionally and good customer service needs to be extended to them. The potential outcomes of ignoring students' concerns is that students will become frustrated and become even more upset if they do not receive a timely reply.
A students concern is important to them and should be taken care of as soon as possible if not immediately. By waiting to respond to a student concern the school runs the risk of losing the student or even letting the student develop a sour attitude that can spread to other students.
It is very important to address student complaints and concerns as soon as possible. Students need to see that they are important and that they matter. It shows your commitment and gains their trust. The longer it takes to resolve any issues, the more likely the student will feel ignored or that they do not matter. This could jeopardize their experience with the school and with other students.
Our students should be our number one priority. Sometimes their path to success can get a little rocky. They are our customers and as such we need to take care of their concerns so they do not falter. If you put a student off they will begin to feel left out and unwanted and thus unhappy with us. Some students are already looking for reasons why they will fail we do not need to be their reason. By answering their concerns or complaints in a timely manner they will feel as important as they are and continue to trust in our school and to rise to our standards.
Robert,
The general student demographic that we serve may be more accustom to failure than success. This could be one reason they seek out that one reason for failure. Schools such as yours make it possible for these students to succeed through the myriad of services offered. You should be very proud.
Cindy Bryant
