customer service
Customer Service is very important i think are first impression with a good smile and treat them always we care and respect.
Gloria,
Great point. Great customer service is always so important!
Dr. Jean Norris
We only have one opportunity the make a great first impression, that is why it is critical to be attentive and on point all the time.
Very true, Ted, it is important to always be on point. What are the things you do to keep on point?
Dr. Jean Norris
I agree you have only the first time you greet a pt to make a good impression and a smile is the one thing you need to do
Tell your students what you plan to teach, stay within your outline and review what you just taught to refresh their minds.
Joanne, Smiling is great. Is there more than one thing you can do?
Dr. Jean Norris
Ted, Great! Thank you for sharing!
Dr. Jean Norris
As I see a tour group coming down the hallway I make an effort to smile and say welcome to them. When I am in class and a tour group comes by and is looking through the window I will tell my class to turn to the window smile and wave to them. This always gets positive reactions from the group.
Robert, These are great ideas! What other ways can you contribute to the new student orientation or tours?
Dr. Jean Norris
On first day I try to be in the hallway near their first class to help direct them to the right class room. During our weekend open house we set up displays of what we do in each classroom so the visitor gets a better understanding of what is going on in the lab.
Robert, That sounds like great customer service. What have you seen as the feedback from your students in both cases?
Dr. Jean Norris
its not hard to be nice and friendly . good service always starts with a smile
Joseph, Agreed. Sincerity is key, as well. Do you think students/peers/others in general can feel when you aren't being sincere? What kind of impact does that have?
Dr. Jean Norris
