Customer Service
It is important to recognize the efforts made by a team involving customer service. it is just as important to reward the team for a job well done with customer service. Being able to discuss the goods, bads, and the uglies allows everyone to hear differenct methods in resolving any issues that may arise. Customer service is not only provided to the student, but to the staff as well.
April,
Excellent point- good customer service should be rewarded and discussed so the same great behavior can be repeated.
Dr. Jean Norris
Being genuine and inviting is good customer service and is hard to find in most businesses. In my opinion the care and intrest that you display to your customer without effort will certainly be received with respect and that to me is rewarding and you may have a future loyal customer with referrals.
Sarah, very true. Displaying caring and genuine interest when providing customer service will not go unnoticed. What are some specific things that you do to make sure you are perceived this way?
Dr. Jean Norris
I agree, excellent customer service needs to be repeated. When a staff member does a good job, it should be recognized. Students should be complemented also. They won't forget it!
This is a very good point. This helps everyone improve or keep on doing what they are doing well.
customer service is a team effort. Starting with the team member who has direct contact with each student on a daily basis to the upper management in the organization who should support the team member when there is a delicate situation between the customer and the team member.
Apryl,
Well said. Have you ever had situations where only those who have direct contact with the customer really care and others think it's not their job?
Dr. Jean Norris
I agree. It is also helpful when the recognition also comes from peers as well as management.
IT is important to recognize quality service, and give the opportunity to those that are not doing so great to improve by providing quality training / follow up.
I do agree with your post April and would like to add that customer service starts with management. Good training and support from management makes their employees a better "customer service" provider. If an employee is happy and receiving the recognition for a job well done then he or she will provide a better experience for their customers. Recognition within a job goes a long way. I really do enjoy a simple pat on the back or small words of praise when something works out weel on the job.
