Customer Service/ Sales
At our campus we insist that every department upholds the highest level of customer service. In addition, we expect the entire campus to be sales people. They need to sell the program that the student is in, as well as sell each other. What I mean by this is that we do not talk down about any departments but work together to find solutions when needed. We know that we will make mistakes, so we find it important when we do, to acknowledge the issue with the students and offer them some type of recovery.
Rod-
You make some excellent points here about the entire organization supporting each other as well as the students. Not doing so can be very distructive to both the institution and to student retention.
Susan
