Customer Service Perspective
I recently started to look at my roll as an instructor more from a customer service perspective. I find I am much more attentive to the needs and wants of my students. I also find I think of myself more as a representative of my school and feel I have a duty to adhere closely to the goals of the organization. This new perspective has enlightened me to teach, communicate, and behave in ways I took for granted before.
Randall,
Thank you for this thoughtful post. We reference students as "student-customers."
Jeffrey Schillinger
Hello,
This is an interesting perspective to consider students as customers. They are spending time and often a lot of money to pursue their educational goals. It seems imperative to keep that in the front of our minds as instructors to enhance the experience we are providing for them.
Humbly,
Stacey
Stacey,
I like to talk to my faculty members about helping students make their investment pay off. They are trusting us with considerable resources, including financial and emontiona resources, and we have a mission to help them reap the rewards of a good investment.
Jeffrey Schillinger
