Hello Gary, I've considered using an initial student interview to find out what the situation of each student is, in order to better address their needs. In this initial interview, I may ask question about their personal situation, for example, I might ask students during this interview process, if they have special situations, such as being a single parent, or if they work, and can't get here on time. Whatever the situation, it gets it into the student profile. This way I have it on file from the begining, and can evaluate options, or alternatives that can be used to insure success for the for the remainder of the course. What do you think? Andrés