I have a student who presents me with a lot of problems. She is an older student (a grandmother, but a VERY young grandmother). First of all, she always gives up on a task the moment after it is presented. She refuses to even try! Second of all, she basically accuses me of not providing her a lecture worth her money. She always whines about everything - especially the cost of the program. And third, she requires a lot of extra help with technology. I am teaching in an extremely technology heavy program, and she can't even figure out where to save a document on the computer and be able to find it. I feel for her, but I can't spend class time explaining basic computer skills or defending my lessons every week. How can I help her build the confidence to try harder or take it upon herself to become familiar with computers outside of class?