Excellent course and I have enjoyed reading all the posts in this forum. My view is that the "student" should not be told by the institution that they are a customer. I believe that to many students take this meaning of customer to that of the way society see's customer. From the time we all begin school at the earliest age we are students, are treated as such, and expected to act as such. Now that we are grown and money becomes a focal point (profit) we are customers? I feel there are very few people with the maturity and responsibility level to be able to handle that customer title the right way. To much sense of entitlement and the thought that I paid for it so why should I have to work for it. I see it everyday! My students are made aware on day one that this is your education and that you will get out of it what you put into it! I will give you my very best and then some but you must meet me half way and together we can make your goals a reality. But the hard work must come from you as that is your responsibility as a student, to learn.