My method of meeting the customers expectations

Public

Discussion:

I try and query the students about what their expectations are from the class, not just on a piece of paper but actually have a discussion about what they want to get out of the class. If the expecations are not in line with the learning objectives I try and explain how what we plan on learning may benefit them in some way either now academically or later in their career. By linking some practical piece to the learning objectives, they are typically more satisfied as customers and their expectations are met early on.

Related Learning Opportunities

ED102 - Student Retention Methods

ED112 - Influencing Student Motivation

ED144 - Student Empowerment for Learning Success

ED209 - Students as Customers

ED406 - Motivating Others

ED409 - Gamification in the Classroom

ED410 - Increasing Student Retention by Flipping the Classroom

Enhancing Student Retention