The personal barriers that an adult learner encounters can be the most difficult to work with, identify and overcome. Because we are adults our experiences have shaped and molded us to the point that our views, attitudes, and values are so ingrained that identification and change can be very difficult. It is not only difficult for the advisor, but for the student as well. I believe that it is possible to have personal aspects that are so deep seated that the individual/student does not even recognize the barrier themselves. Having an educational environment that is truly focused on the customer is really the only way to assist a student in this situation. If the culture of the entire organization reflects this, a student working through personal barriers may seek out someone within the organization but outside the direct lines of advisors and instructors. When this happens, the institution can truly identify them self as customer oriented.