What I learned from this section is that being yourself as a faculty member goes a long ways in retention. Providing the opportunity to students to also do the same by remembering their name, always having greetings, asking about their professional experiences, all go to creating a relationship and rapport with the student which will go along ways through out the course and the student's degree program. In addition, I liked the video and understanding that sometimes the course won't always go as planned and that's okay.
