I have not had any experience with this, but had to deal with students who complain about instructors and find that they are blaming someone or something else on their poor performance. For these cases, I try to take to the student about time management, pin point where they can fit time in for their course work, sometimes, it does require giving up some freedoms. I usually share my story so they can relate it with their own lives. Finally, talk about the overall goal of graduation. Usually that gets some motivation for them to build on.
