It is very important for an on-line instructor to manage the facilitation process carefully. For many instructors, the student roster is comprised of non-traditional aged students. So, how can a balance be struck between proper, dynamic, engaged guidance and coddling or hand holding? If instructors provide clear objectives and a roadmap for completing the same, along with consistent feedback and encouragement, most students can be successful. Instructors should not, however, spoon feed information to students. Instead, instructors must lead the class on a road to discovery.