Hi- I think that the instructor should make a concerted effort to reach out to the student. This would be via email and phone typically. If these are not receiving a response than involving the school advisor assigned to the student would be cced or directly contacted to ensure that the university is aware that the student is not attending.
I am very sympathetic to the challenges of the adult learner who is working full time with a "life". It is important to remember the challenges are unique and new for this student and not to carry over previous disappointment with student involvement.
Jocelyn Williamson
