Instructor and technology support are key components of an effective online environment.
I am currently doing school online with my high schoolers, It amazes me the lack of technical knowledge they have. I am a Gen Xer and for the most part, I just figure it out on my own. I am pretty savvy but I am also not an expert so I am constantly trying to communicate different components of online learning. I am definitely surprised at my level of tech support that I provide.
