I appreciate that this section shared that a number of online learners are not comfortable using technology. I recall when I first found out that I had students who "never had a computer" and those who never used the internet or Microsoft products I was stunned, however over the years have come to realize this is something that will continue to happen over and over. In my first term class I teach one class a week, which allows me to review the concept for a large portion of the time we share and use the last 20-30 minutes for assignment details and "how to" elements. In week one I share how to save a file and where to upload it, week two how to create formatting, etc. Each week they are taken out to my desktop to share step by step processes, which they can follow by going back to the recording when class ends. I know this has been very helpful for many, however I am thinking about creating these to play in the classroom and always have available. Has anyone done this? If so, did you find it easiest to create in Adobe, JING or some other program? Thanks for your thoughts and insights.