I found this interesting as I saw alot of the same issues arise in an online classroom discussed in this content. I personalized it at first, but now realize that these are natural conflicts that can arise in an online environment. I found the recommendations provided useful and I plan to apply them. Another interesting area of this content are the generational communication styles. This makes sense when working with adult learners in a college setting. I think the most difficult is when you have different generations, cultues, and learning styles all combined into one classroom. This becomes more difficult to accomodate, however I think applying alot of these tools when eliminate some of the conflict and open the communication for students to have a platform to express what works and what doesn't.
